KuCoin Support

KuCoin Support via Help Center

KuCoin stands as a renowned brokerage, trusted by millions of traders worldwide. Our reach spans across approximately 150 countries, with services available in numerous languages. Chances are, if you have a question, someone has already sought the same information, and our extensive FAQ section on KuCoin reflects this comprehensiveness.

Topics covered include registration, verification, deposits and withdrawals, trading platforms, bonuses, promotions, tournaments, contests, and more. You’ll probably find the solution to your query within this resource, negating the need to contact our support team at [email protected]

KuCoin Support via Online Chat

Web Version
KuCoin offers 24/7 live chat support on its website, allowing you to quickly resolve any issues. Look for the live chat icon, often displayed in the bottom-right corner of the webpage. Click on it to initiate a chat session.

One of the key advantages of using this chat service is the rapid response time provided by KuCoin, with an average wait time of approximately 3 minutes to receive a response. However, it is important to note that you cannot attach files or send private information through the online chat.


App Version
After logging in, click my profile, then find ’support’ and ’Online Support’.

KuCoin Support via Email

One of the most convenient ways to contact KuCoin Support is via email. Follow these steps to reach out to their support team: [email protected]

Compose an Email: Draft an email outlining your issue or question. Provide a thorough and precise description of the problem you’re encountering. While response times can fluctuate, KuCoin Support is committed to addressing inquiries promptly. Kindly exercise patience while awaiting their response.

KuCoin Support by Submitting a Ticket

Web Version

Visit the Kucoin website and roll down to the bottom side, then click ’Submit a Request’.

Select your issue accurately to expedite the process.

App Version
After logging in, click my profile, then find ’support’ and ’Submit A Request’.

Which is the fastest way to contact KuCoin Support?

The fastest response from KuCoin you will get is through Online Chat.

How fast can I get a response from KuCoin Support?

You will be answered in several minutes if you write via Online chat.

KuCoin Support via Social Networks

KuCoin actively engages with users on social media platforms and within community forums. Although these channels are generally not designed for direct customer support, they serve as valuable sources of information, updates, and community discussions pertaining to KuCoin services. They also offer an opportunity to express concerns and seek assistance from fellow users who might have encountered similar issues.

• Facebook: https://www.facebook.com/kucoinofficial/
• Instagram:  https://www.instagram.com/kucoinexchange/
• Telegram: https://t.me/Kucoin_Exchange
• Youtube: https://www.youtube.com/c/KuCoinExchange

Note: Always exercise caution and avoid sharing sensitive account information on public platforms.

Conclusion: KuCoin provides the best service to Traders

KuCoin’s commitment to user satisfaction is evident through its various customer support options. Whether you prefer using the Support Center, engaging in live chat, or reaching out via email or social media, there are multiple ways to contact their dedicated customer service team. Remember to provide clear and detailed information when seeking assistance, and maintain a polite and patient approach for the best support experience.